Lovely 4BR/2.5BA South Lake Tahoe house perched among the pines in the desirable Montgomery Estates. Lake views, close-by outdoor activities, and a fun game room make this home exceptional!
Arbeitsplatz für Laptops
Keine Partys oder Veranstaltungen
Der Check-in ist jederzeit nach 15:00
Check-out bis 10:00
Genauigkeit der Angaben
I loved how the kitchen was well stocked and how spacious the house was. The only inconvenience was having the driveway filled with snow and not able to park our cars there. When I called it took them 3 hours, however they were able to fix the problem.
Antwort von Bo:
Hi Cristal, Thank you for taking the time to leave us a review! We’re so happy to hear you enjoyed your stay with us. We’re also glad we were able to send someone out to plow the driveway after you called our 24/7 guest hotline. You were perfect guests, and we’re looking forward to hearing from you again! -The TurnKey VR Team
The house had a nice amount of space for our group of 6 adults. It needs refreshing and some minor repairs. Unfortunately, this rental was the most frustrating experience we've ever had from an Airbnb rental. After we had completed and paid for our reservation, we received many c…
Antwort von TurnKey:
Hi Kathy, Thank you so much for taking the time to leave a review and share your experience. We apologize for any inconvenience you experienced due to the conflicting communications you received and want to assure you that we are following up on this issue in order to ensure that it does not occur again. Please know that our local Field Operations Team will also be inspecting the home and making sure any necessary repairs are taken care of. If there is anything else we can still do for you, please reach out anytime and let us know. -The TurnKey VR Team
We came up for the snow. What we didn't expect was road closures from mudslides, taking us nearly triple the time to get up to the cabin. It was nice once we got to the cabin, and had a chance to sleep. As we woke up, we realized the place could use a better cleaning. There were …
Antwort von TurnKey:
Hey Mike, Thank you so much for leaving this review. We are sorry to hear about the issues that came up and for any inconvenience they caused as well. Here at TurnKey, it is our highest priority to make sure our guests have the best experience possible, but if problems arise, we do try our very best to make things right in any way we can. Hopefully the compensation we offered for the inconvenience helped. We really appreciate the feedback and we are working with our team to get these issues resolved for any future stays. Thanks again for bringing these important issues to light, as it is feedback like this that really makes a difference in how we move forward in offering the best service we possibly can to our guests and in keeping our properties in perfect shape. -The TurnKey VR Team
Antwortzeit: innerhalb einer Stunde
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