Quisha, my #1 goal as a host is to make sure my guests are comfortable and happy with their accommodations. I always ask guests to let me know if they need anything. Had you let me know about the room temperature, I would have corrected it immediately, but you didn’t mention it until that evening. Likewise, you didn’t indicate that the showing was a problem. After consulting you, I scheduled it for 5:30 pm, as you said you’d be up long before then and you didn’t seem to mind. I'm always happy to make adjustments to provide you a 5-star stay, and I wish you had provided me the opportunity.