Aloha Nancy, I do apologize for your unpleasant stay. The open air concept is quite common here in Hawaii due to extremely high electric cost, especially to run an air conditioner. I apologize for not running the fans ahead of time for you, as I did not know when you would be arriving ( again cost of electricity) I am sorry for the inconvenience for the noise on that particular day, I also did not have advanced notice of the installation, there has been no work done there for approximately 10 days now, it is very sporadic. When I greeted your sister a few hours after you checked in, she told me everything was fine, when I asked if there was anything you two needed she told me no. Had I been aware of the issues you were having I could have at least offered another fan, or we could have contacted AirBNB to attempt to find you a more comfortable arrangement. Again, my apologies for the unpleasantries of your stay.