Nan, I find this review to be dishonest and it is unfortunate that you have chosen to respond in this way. Here are the facts, which I have already shared with Airbnb.
* You checked in on Wednesday, November 21 and were scheduled to stay until the following Saturday, November 24. You did not check out and you did not take any of your belongings with you until your check-out day on Nov 24. I know this because you texted me this update on the morning of November 24 to tell me you were going to get your belongings. You also texted me several times on each day of your stay. More on that below. I have shared screenshots of your texts with Airbnb.
* You texted me numerous paragraphs of updates over a dozen texts that started on Thanksgiving Day. The texts began with compliments about the decor, the wine, etc and we appreciated them and responded. I understand you saw an ant in the home. The house was built in 1957 and on occasion, when the temperature drops, as it did on Thanksgiving this year, you might see a bug inside an older home. In fact, you might see a bug inside a new home. I don't like bugs either and for that reason, we have a regular pest company that treats the property. I responded to your text and appreciated your feedback.
* You texted me at 7am on Friday morning to let me know there was an emergency - that the coffee maker did not work. That would also mean that you were still staying in the home and that you did not move out on Thanksgiving Day as you claimed above. I apologized for the coffee maker not working and offered to buy you and your family coffee and breakfast at Star Bagel to make up for that. We have also replaced the coffee maker in the home. It was at this point that your texts started to get more and more bizarre. You sent me numerous updates with quotes from your family that accused us of having bad wiring in the house, lead paint, falling furniture, etc. It was at this point that I reached out to Airbnb because I was actually concerned that I might have guests in the house that were doing damage to the property. I sent screenshots of all your texts to Airbnb and they advised me to stop responding to you...completely. And that's what I did.
* After you checked out, my husband and I went over to the property ourselves bc we were concerned what we might find. We found several pieces of furniture had been moved into the backyard, and several other furniture items in the home had been moved to different rooms. Not a big deal but strange nonetheless. It also appeared that your guests had moved three lamps and other electrical items to the same plug in the living room. The circuit breaker was never tripped. I know this because the breaker box is in an area of the home behind an owner's closet.
* I was notified by my three of my neighbors that on Thanksgiving, you knocked on their doors after dark to ask for ice. The freezer in the home has an automatic ice maker and the tray was full before and after your stay. This would also confirm that you were still staying in the home Thanksgiving night and not "moved out on Thanksgiving Day" as you stated above.
My husband and I have been hosting on Airbnb for almost two years and this is the only negative experience we have ever had - both as hosts and airbnb guests. I can see from the reviews on your Airbnb page that this is a regular occurrence for you. One of your guests even mentioned finding bloody rags in your rental. After welcoming more than 60 guests in the past year and a half, my husband and I have maintained a 4.6 overall star score and we are very proud of that. Again, apologies that you did not enjoy your stay.