We are very disappointed and saddened by this very hard return. We indeed tried to make your stay as pleasant as possible, responding as best as we could to all your requests (except your request to lower our price for the stay after booking).
Beyond our disappointment, your comment has allowed us to highlight some imprecision of our ads so that we will be fleshing out quickly.
We nevertheless wish to answer your remarks to avoid any ambiguity for future travelers that we will have the chance to receive.
The studio is equipped to accommodate up to 4 people and all equipment mentioned has been provided. The heating is perfectly functional and adjustable at your convenience. An additional portable electric heater is also available in the studio to be positioned at the desired location if necessary (including the bathroom).
If it is true that the WIFI network is dependent on the bandwidth of a village like Ostheim, internet browsing is operational.
We assure you that there is nothing personal in the fact of making an exit (and entry) inventory of the residents and we remind you that it is you who fixed the delivery of the keys at 2:30 in the morning.
We obviously wish to improve ourselves as host and consider your comment as a basis for readjustment of our welcome. We have particularly added 4 mugs in addition to the 12 cups and 12 bowls of different sizes already available.
Still sorry that all the energy we have devoted to your stay has not come to fruition, and none of our attentions have found your approval.
Caroline & Eric