Stephanie - again, I apologize for the inconvenience your booking caused and hope you and your family found another place more suitable to your needs. I would like to clarify for other potential renters and to support our past guests who have stayed with us before - yes, the home is a manufactured home that has been completely gutted and updated with a large screened lanai, attached carport and utility room with beach chairs, umbrellas, fishing poles and laundry area. The home is NOT IN A TRAILER PARK. It is in a small local community with a mix of manufactured homes and stick built homes. There are no properties that look like an eyesore and all residents of this community keep their things nice and in good shape. The community is clean and has one of the lowest crime rates in the county not to mention our next door neighbor, Steve, has one of the most meticulously maintained properties in the neighborhood and is always extremely friendly and helpful to our guests. The home has also survived through several large hurricanes with Irma being the most recent and the stability/safety of the structure has proven itself time and time again.
The home is not listed as handicap accessible nor have we ever conveyed that it was but it very well could be considering the wide open layout, double door entry to the master bath, etc. It does have 2 steps to get inside the doorway but any home not built on a slab foundation will have 2 to 3 regular 10" steps to get into the home just like ours does.
To address the "condo" description - nowhere in the listing for SNOWBIRDS PARADISE has it ever said condo nor have any of the reviews. We have several homes listed for rent on Airbnb, one of which is a condo on Sugar Mountain, NC with "breathtaking views". Airbnb does not give hosts the authority to remove reviews in order to provide it's guests the most accurate property descriptions so I can assure you the miscommunication on the property type most likely came from reading the reviews of our other property- TOP OF THE MOUNTAIN CONDO.
I do believe your review shed light on how accommodating we are as hosts though considering we altered our cancelation policy to assist you with the inconvenience of not wanting to stay in a manufactured home. I do know there is some stigma there based on what part of the country you are from but in this particular area there are a good bit of manufactured homes and it is the norm.