Alison and her husband were not 100% satisfied with their stay, but I am most surprised that they failed to communicate any problems to me, as I was available every day and spoke to them once, when I said they did not have to pay any extra for parking permits. As anyone can see from previous reviews no other guests have complained about the beds. There is an extractor fan in the kitchen and organic Neal's Yard air freshener. The bedroom window could have been made to open. My guests needs are my priority. I am sorry that the guests had issues unbeknown to me so I missed the opportunity to cooperatively solve them. I feel these guests were looking for a super gentrified Hackney stay and could have selected one of the brand new posher possibilities on the market in the area or one of the new hotels.