We are sadly disappointed by this review and feel that it is very unfair. Veronique was the most unfriendly and overbearing guest we have ever had. She was unexpectedly arrogant and never satisfied with whatever we have done. We organized a taxi transfer for her as usually for our guest, she left the taxi driver waiting and took an other car (she wasn’t ready to wait 5 minutes). We accomplished everything she asked for (extra towels, extra sheets, extra pillows, extra fan ect.) and she didn’t stop to complain. Veronique communicated with our family in a colonial manner, she said that she worked for OSN and we have to behave. We were embarrassed and shocked, especially after having more than 200 reviews with 95% five star evaluation, doing our best to make our guest happy and comfortable.
Veronique complained every day about something, although she had a very exact explanation what to expect including pictures of our flat. We and our cleaning lady had to come again and again, we were answering to several messages. She complained even about the disposition of the flat and the fact that there was just a bad room although she had the exact description of our offer. She accommodated one person (probably an adult son) without asking ... we didn’t say anything and hoped to make Veronique happy. Finally we realized that a guest like Veronique is so negative and uppish, that it’s impossible to satisfy her. It was very frustrating. So sorry for this experience.