HIGHLIGHTS DIESER UNTERKUNFT
FrühstückDies ist eine der wenigen Unterkünfte in dieser Gegend mit diesem Merkmal.
Large, luxurious suite in Ocean View Guesthouse
A plush blend of relaxation, warmth and style awaits you at Villa Atlantica Boutique guesthouse. Owner managed, you are always assured of warm hospitality and professional service 24/7.
1 Doppelbett (1,80 × 2 m)
Nicht für Haustiere geeignet
Keine Partys oder Veranstaltungen
Nicht sicher oder ungeeignet für Kinder (0–12 Jahre)
Check-in von 14:00 bis 23:00
Check-out bis 10:00
We did not enjoy our stay and left after 3 nights when we should have stayed 7 even though we had prepaid. We felt that the way it was portrayed was not the way it was. Its description of the emphasis being on a special personal touch, luxury and friendliness were far from the tr…
Antwort von Tali:
Hi Cindy, I'm terribly sorry for your experience with us, and also a little shocked as we have never (in our 10 years of operating) had this type of feedback. I do wish you had addressed your concerns with us whilst you were here so that we could fix them straight away. We pride ourselves on staff friendliness and personal touch and go above and beyond to ensure guests have a fantastic stay. Its unfortunate that you did not appreciate the African contemporary décor that has been used, we feel its a luxurious expression of our countries African flair, but obviously we cannot please every one. Our pool pump had broke due to a country wide load shedding (which is where the entire country's electricity is switched off at various times to relieve the power stations). This is unfortunately not in our control and is as annoying to us as it is to you. We had the pump fixed the day after you had left. These power cuts were explained clearly and placed above the light switch in each suite, in order for all guests to be fully informed. I assume you did not read it and am sorry it wasn't pointed out to you. All our other guests seem to be fully understanding in this matter. As for the shared living area, we do high light this on the website as well as show it in our pictures. It is also implied when staying at a guesthouse or hotel, that you will always share facilities. Perhaps, next time, if you want complete and utter privacy, you should possibly rent out a house for yourselves. Again, I am truly sorry for your experience with us, complete customer satisfaction is our number 1 priority. Please accept my humble apologises and if you are ever in our beautiful city again, and would like to get a true experience of our hospitality and accommodation, please ask for me personally and I'll make sure your every need is satisfied. I would also like to give you a nights free accommodation and bottle of wine. Kind regards Tali
I am a hard worker and am extremely passionate about Cape Town.I love meeting new people and assisting guests in any way possible. I take the utmost pride in my guesthouse and strive for 100% customer satisfaction at all times. Nothing is too much. My team at Villa Atalntica …
Antwortzeit: innerhalb einiger Stunden
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