Hi Jimmy, I’m sorry you wasn’t happy with the check in and check out times, they are stated before booking, and we do accommodate early check ins where possible however we can’t give a accurate time until the day as we are never sure where we are on the cleaning list (time wise).
As for cleanliness we haven’t had any problems before our usual cleanliness rating is 5/5 so if you email me with anything that wasn’t I would appreciate it so I can sort this as this is the first I have heard of anything not being correct. We use a hotel linen service so all our bedding and towels are washed at high temperatures and delivered ironed and folded much the same as the hotels on the seafront. We take all of our ratings seriously so if you could let me know what you was unhappy with I can make sure for future improvement. Thanks Leah