I'm so sorry to read that one of my guest had a negative experience.For 3 years now I'm an Airbnb host and I've always tried to welcome my guests at anytime of the day (and night too).On the day of Ellie's arrival I knew that I would be out of town, that is why I sent her several messages many days before to know her time of arrival and to better organize the delivery of the keys.Ellie replied only the night before (late hour) when unfortunately it was too late for me to change the plan.My mum (who worked up to 13.30 that day as I explained the day before to Ellie ) was able to welcome Ellie at 14.00 (and furthermore this is the " time" I published on Airbnb to deliver the (Website hidden by Airbnb) host of Airbnb I was expecting that Ellie would understand these dynamics ... maybe Ellie has got an hotel with a reception service h / 24 ...
Anyway despite we had an appointment at 14:00 Ellie at 11.00 was at the flat asking for the the keys to the cleaning lady that was a little rude in my opinion.
The bed has wooden slats and an orthopedic mattress, which is the best option to sleep well, and it has 4 pillows too.If Ellie had asked for more pillows or different quality of pillows I I would be more than glad to satisfy her request...I would expected more communication by an host of (Website hidden by Airbnb) host I have not yet magical abilities to read the minds of my guests,isn't it? :)
and finally about the amount of electricity,I never received a complaint from my guests about the limitation of power consumption of 50 kw per week for the following reasons: 1) The information is clearly written in the description (No surprise!) and 2) none of my guests has ever been able to consume more than 50 kw per week with a conscious use of the electricity ( just turn off lights and air conditioning when leaving the apartment).
Anyway I hope Ellie enjoyed the private terrace with sea view,the perfect cleaning of the flat,the fresh and perfumed sheets and the bottle of red wine/ Sicilian sweets... :)