Namaskaram Mr. Santosh,
So sorry to hear that you had a poor experience. We have the highest standards for our guests, and would love to learn more about what you found to be lacking. You were our first Airbnb guest and we are working hard to meet your expectations.
Here are some changes made since your visit:
(1) We reached out to you multiple times through Airbnb Messenger or (Hidden by Airbnb) and did not hear back about your checkin time, so we could not arrange to meet you in person. We understand that you had to wait 15 minutes for the care taker to reach you once you arrived. If guests inform us of the check-in time, we have made sure that we will greet our guests in person for a smooth check-in process.
(2) In case you do not prefer the home cooked meals we arrange for, we will now add some restaurant menus from quality vegetarian establishments that you can order with the caretaker for pick up.
(3) We professionally launder all sheets and towels before every new guest check-in, as a strict policy. We have also started a process to do in-person checks for any potential concerns before check in.
If there are any concerns, our guests can inform us and it’ll be attended to immediately. Please let us know.