Thanks for the feed back, it helps us to improve. I'm very sorry that are unsatisfied. First of all I'm sorry that you didn't find the apartment clean - in particular the dishes. We have the washing machine, so usually everything is clean. Anyway, we will double check. I'm also sorry that you find uncomfortable the sofa bed, it's a standard queen size.
I assure that we are private hosts ;) Sergio and Manuela are my uncles and we work together in a real estate agency, as it's written in our profile. Our office is open all the days, so we often answer from our working e-mail. We didn't accompany you personally to the apartment just because your arrival was planned during the evening/night, so we leave the instruction: the apartment is right behind the office.
Regarding the check out, I wrote you that there was no hurry because the apartment was empty after you and I suggest you just to leave the keys on the table when do you prefer... I was trying to be nice, I didn't want to avoid you.
I hope that you had a nice holiday despite these problems. Ciao! Francesca