I was saddened to read Rachel's perception of events. I want to assure her that I had no desire to do anything other than provide her with a lovely experience. Prior to her arrival she asked me to purchase a mini fridge and laptop tray to accommodate her long term stay. She also asked for an additional discount. I happily obliged all her requests. Upon her arrival there were landscapers on the property NOT inside the house. She checked in and took the key. She never indicated anything other than, my place was too far for her commute. Two weeks later she cancelled the reservation and mailed my key back. She asked for a refund but, Airbnb refused the request based on the circumstances. Rachel continued to email me relentlessly asking for any amount of money I could offer her. At this point I was very suspicious of Rachel's motives and strange demeanor so, I chose not to continue communication hence, this review. I am so sorry that she had this misconception that my place was unsafe or that my workers made her feel unsafe. As for the door, doors dont lock on both sides. There is nothing I can do about that. I can assure all future guests that there has never been a problem with safety. In addition, my neighborhood is one of the most popular and sought after locations close to the beaches. As with all our guests, I will take her feedback on board to make us better next time.