Amazing premium apartment in Lisbon center, with lots of space, near the famous Lisbon's Pink Street and a couple of minutes away from the lovely Tejo river.
Gemeinsam genutzte Räume
Keine Partys oder Veranstaltungen
Check-in von 14:00 bis 23:00
Check-out bis 11:00
Genauigkeit der Angaben
Jamie’s place is in great location , looks fantastic and has everything we need. To be fair , I need to be honest that we had a terrible experience. The floor beneath us was a construction site that made a terrible noise from morning to noon, we couldn’t sleep in the apartment …
Antwort von Jaime:
Hello Eran, I will reply to your review with the same message I left on your profile as I feel it outlines my biggest problems with your claims. Your group stayed an extra night after contacting Airbnb support and requesting cutting their stay short. So not only did they receive a full refund but they stayed a night for free as they would not leave the property which is totally not acceptable. Unfortunately, I was not communicated by my building's administration that work would be done inside one of the building's apartment (not my own but the one below). Eran's group were informed about this issue at check-in which was the same time I found out and they appeared to not have any problem with this fact. I was soon trying to contact my building's administration to verify until when was this work due. Meanwhile, Eran contacted me the next day and decided that they couldn't stand the noise and that they wanted to leave. I explained and requested a few moments as I was trying to understand the best course of action to take in this situation pending response from my building's administration. Eran's group contacted Airbnb which fully refunded the remaining days and even an additional 25% for the night they spent with the noise. I thought this was fair and was saddened about not being able to provide a good stay but then, I soon learned that Eran's group was still at the apartment after being told to leave until 16:00 (the decision to cut their stay short was made at 14:00 by airbnb so I thought that until 16:00 would be more than fair for them to exit the apartment). Not only did they never left the apartment that day but they completely ignored my messages and would only respond through airbnb support that was relaying all the feedback from Eran's group. I know they say in this review that they did not have any wi-fi but they kept answering airbnb support. So if they could answer airbnb support, they could also answer me. I felt deceived and still can not believe something like this happened. Nothing as such has ever happened to me while hosting my apartment in Airbnb. At the time of this occurance, I was not in Portugal and felt helpless because there was nothing I could do and kept being ignored by Eran and his group.
Kommuniziere immer über AirbnbUm deine Zahlung zu schützen, solltest du niemals außerhalb der Airbnb-Website oder -App kommunizieren oder Geld überweisen.