1st of all thank you for booking with us and requesting accomodations to check in at 10 pm on Friday and check out on Saturday at 8 pm which is outside of our normal check in and out times, which we accepted your requested. I had to block out Saturday from any other booking so you can check out later, which we lost one of possible booking. Though you didn't check in until 1 am on Saturday and ringing the door bell when you were already given the door code to enter. Our rule are to take off the shoes before entering the house, but you had to be told to remove your shoes. You lied to us that you will come back, but we never knew what was bothering you until I message you why didn't you come back. If we only knew that you want the whole entire upper floor we could have locked our bedroom door and move to another room downstair. But that didn't changed the fact that you still get the two bedrooms suite and your own personal bathroom. But you chose to lie to us that you will come back, but instead you requested $ back from Airbnb. Where was the communication there?
Second of all if you would have checked in at 10 pm you would have seen how many people are actually living in our house. But at 1 am who's is going to be awake to greet you? Since you were not satisfied with our place, hopefully there was a place that suited your need. Next time when you book Airbnb look for Entire House rather than shared home. Thank you