Thanks for you feedback Anita. Not sure why its a concern of yours for 4 people when it was just yourself staying at the location. At no part during your stay did you mention having problems with the microwave, the floors being sandy, or that you had a difficult time finding the place. It is highly recommened that you contact your airbnb host so that these things could be taken care of. Jeff my hospitality manager came over to look at your air conditioner when you were having issues, and I'm glad he was able to be of service to you. I would recommend the next time you decide to stay at an airbnb location to be more communcative because we do want to provide the best experience possible but we cannot do that if you do not reach out to us with what is going wrong.