Hi Diana, thank you for writing me the feedback. I wanted to reassure you for the staff room's speech. Simply in that room I have the computer where I could transmit your data, as Italian law requires. I do not do anything with your passports, and I have no interest in doing anything with it. I'm an honest person and I'm a teacher, I'm not a scammer.
You told me that you will arrive at a certain time and I arranged to welcome you at that time. then at the last you have changed the arrival time, in any case I told you that you would open the apartment a person of my trust, but you preferred to go around, maybe because you did not understand that you could get in and leave your luggage and go in ride like you would have liked. the washing machine is not in the services of the house and therefore you should have read the announcement carefully before telling a lie on the washing machine that is not available to guests. I'm sorry for the kettle but how can it be dirty if you only put water? I wish you a wonderful stay in Italy. best wishes. Gianfranco