We are very disappointed to hear of someone not being completely thrilled with their stay, but we feel it is important to mention that the rental home does not include groceries of any kind as this would be a liability we as homeowners could shoulder.
We are not a large boutique hotel or resort. We are a small family renting our newly finished 2 bedroom 2 bath private guest home with a private pool to travelers for the price of mid grade hotel.
We do our best to accommodate guests requests and questions and generally love helping everyone out and showing travelers what beautiful things Costa Rica has to offer, but we are not a concierge service or a tour company.
As far as responses, we feel it important to mention that we responded 11 times within an hour of any question (except for one question asked very late) for the 3 night stay booked by these guests.
For any guest checking into the Starlight house, please note that the pool is cleaned the day of any guest arrival. However, we live in the rainforest and the pool is an outdoor pool. It is near impossible to keep any and all leaves and other blowing debris out of the water at all times. The pool is vacuumed and chlorine/ph levels are monitored weekly to be sure the water is clean and safe for for everyone.