Antwort von Susanna:
Dear Rossella, thank you for your review and suggestions. However I suppose there is something you did not find even if it was in the house, in front of you.
1) dust bin in the kitchen. It is the red one, very visible because of its colour and quite big. I also found strange you did not use it, I understand you did not see it or you did not think it was a dust bin
2) Lighter in the kitchen is useless. We have electric fires and they have to be lit electrically not by a lighter, because it would be dangerous
3) Sugar and salt (+ water+milk+coffee+tea+biscuits you did not mention- maybe you did not see them either.......) are controlled and refilled every guest change
4) For hands there is a soap, for bath there is a shampoo-bath foam double use that you usually find in the shower and near the bath tub.
5) We do not really think it is charming nor hygienical to have an old style humid curtain on the whirpool....sorry we cannot, our architect would be very angry with us ...
6) We use to clean the drainage system from the hair of guests every time...and it was done before you arrived, it means you dropped your hair in the drainage system
You stayed only one night in my house and you had no time to feel it like most of the guests do. Maybe marble looks cold, it depends on tastes and mood, for most of the guests, and also for me, it is very elegant and refined
Check In: you had the best check in of all. No guest before you had his key dropped at the restaurant directly by the host, while you were careless having dinner after a very late arrival. I met you and your family in the restaurant at 10,30 pm and I came just for this.
Check out: the best of all. As you had arrived late and my next guests were arriving on Monday, I invited you to keep the house at your disposal for the whole Sunday. You left the apartment at 8,00 pm:) And now you tell me you did not feel a warm atmosphere....you did all what you wished and what other happier guests could not do.
Sorry if I tell you honestly the real root of the complain you cannot do because it does not depend on me: I talked to your father and understood you had not seen that in the apartment are 1 double room with 2 matrimonial bed and 1 twin room with 1 bed upstairs one downstairs.....not suitable for 3 couples together, but ok for 2 couples in 2 different rooms, ok for groups of friends and for families. This is the problem, maybe there were too many things you did not see.....dear Rossella!