Hello Sacha, as stated in the description of the ad, Nicolas uses a concierge service to help manage the rental of his apartment when he is abroad, and it was the case when you came. The keys are handed over independently in order to allow more flexibility of arrival and departure for our guests. I am sorry that you have not been satisfied with this system, and I thank you for your feedback which will allow us, for sure, to improve it. I sent your feedback on the lack of towels and duvets to our cleaning team as it was they forgot to leave them for you, so that this situation does not happen again. Concerning the Wifi problem, it was just a technical problem that has been solved but please accept our apologies for all these inconveniences which were quite out of our instant control. Since our company does not own the equipment inside the house and Nicolas was abroad, we asked him to close all his personal equipment in closets so that no misunderstanding would happen when he returns. I am sorry if it has made you feel quite uncomfortable but many airbnb hosts do this so that they can be in ease of mind and do not search for their equipment later on. Finally, I also reported your feedback to our customer service. This one is dedicated to answering your questions as quickly and as precisely as possible. We are so sorry that the service was not completely satisfactory. Hoping to welcome you again in order to create a better experience with us!