It is true that the apartment is not super new, but it is very well preserved and it is not clean, because is impeccable.
Our furniture is taken care of and the sheets smell of detergent.
In effect, the washing machine has been damaged, she spoiled it, we are waiting for the arrival of a technician, at the moment we have had a washing machine in the upper part of the house to be used by all our customers, with a dryer, drying rack and an area ironing
The fridge and oven are impeccable, although it is true that the freezer grills were in a bit rusty now we already paint it.
As far as the gas pump is located in a kitchen area, it connects when it is time to cook and disconnects without problems once you finish.
When Deb came to our house at an unknown time for an alternative apartment.
My experience with Deb and her partner has been sad and disappointing. My family and I love hospitality, welcome people from all corners of the world and make them feel good in our home. The apartment where they have stayed we have been renting it for many years, although it is true that when they arrived we are still starting in the Airbnb world.
When Deb arrived at our house, my grandparent (he does not speak English) received them. My grandfather was surprised that they did not stop asking for things when the apartment is fully equipped to spend a few days (in hes case they were going to spend three nights). Specifically, the apartment has two pots to boil water, she said it was not enough, so my grandfather brought them a pot and a toaster, which they were also asking for. Deb asked where she could hang clothes and my grandfather kindly explained to her that there was an area for laying and ironing in the upper part of the building in case they needed it, she did not understand it, she phoned me and I explained the same thing to her. Two hours later, when I got home, trying to avoid that she did not bother to go upstairs to hang the clothes, I left hem a clothesline at the door of his house.
The next day, when I wake up I see that Deb and her partner have left the apartment, I see that she left me a message on Airbnb saying that the washing machine was broken and they could not wash the clothes properly. That same week, before she arrived a technician came to check the appliances and they were all in perfect condition, when we told the technician that the washing machine was broken he explained that possibly she had opened the door in the middle of a wash and had damaged it . Leaving the washing machine broken and trying to lie to tell us that it was already damaged Deb leaves the apartment at 12 in the morning asking for a full refund of the money. She tells me that it has been impossible to contact me, when the previous day I had explained that I live in the apartment that is right above hers, that anything she needed to come up and ask for it. That day I woke up at 8 in the morning, nobody showed up there.
After seeing that she has left the apartment, I write to apologize if there is something that has not been to her liking and I offer her a new, more spacious apartment, she denies it and I do not know anything else about it.
In short, I think that Deb is looking for excuses to be able to spend her vacations free of charge, asking for a refund later, I think she is not a fair or good person. Never again would I welcome her into my house or recommend anyone to do the same. The situation has saddened my family a lot. I would not repeat, I'm sorry.