Dear Scarlett, thanks for your review. firstly, we want you to know that we take it very seriously and would like to extend our apologies for any inconvenience.
Guest satisfaction is extremely important to us and for this reason, we have someone available 24/7 to attend to all guests needs immediately.
Fortunately we have not received any complaints of this manner before. However had you or your party communicated with us during your stay, we would have done everything to attend to the issue and ensure your stay was nothing but satisfactory at the time. While the standard cleaning fee applies to a one off servicing at the end of your visit, we happily offer our guests On Call cleaners during your stay free of charge. We only wish you would have informed us of any issues at the time. Please let us know if there is anything we can do to extend our apologies further.