We are disappointed that you had an underwhelming experience but we feel that factors outside our domain / control are the reasons for the same.
We would like to respond to each of the issues you have pointed out.
1. Location : Every single guest at springhaven has mentioned our location as our single biggest positive. All major city locations are within 1-2kms from our property and this is always our biggest strength. We would humbly request guests to look into the location map and check if it suits their requirements them before booking with us.
2.Garbage around the street : There was a political strike by the local municipal body in the area for 2 days ( coincidentally your booking dates ) which was resolved soon after. Unfortunately we do not have any control on happenings outside our property.
3. WIFI : We run hi-speed ACT internet which has been one of our biggest positives, the outage was a result of the internet service providers upgrade for a few hours, we had raised a complaint for the same and the issue was resolved immediately. Unfortunately, this is also outside our domain.
4. Taxi : We do not have our own vehicle/driver to manage airport transfers for guests, we arrange the same through our travel agent who charges a fixed sum, which includes an airport parking fee of Rs 150/-.
Indian guests may use UBER/OLA apps which are a considerably cheaper mode of transport and are more ideal if guests have internet access on arrival, for other guests who have a language problem and would like to have a driver wait with a sign board a pre arranged taxi with a travel agency is considered safe / convenient which is obviously more costlier. This solely depends on each persons personal comfort.
5. Our rooms and price : We are a small family run B&B, and we provide as much comfort and space as we can and all the guests who have chosen us have left with a good experience. We would request you to read all the reviews about a property and see its pictures to understand exactly what you can expect from the property before you book next time. We are definitely not a hotel.
We will take all your inputs positively. We are in the process of designing a neighborhood map / handout of city spots, we hope to implement the same soon.
Again, we thank you for your inputs and views and we regret that you had a disappointing time in Chennai.