Hi Andy. Thanks for your feedback. I'm a little puzzled as I didn't hear a word from you during your stay.
To address your points individually:
The kitchen equipment: If you cast your mind back to when I welcomed you off the transfer, I asked you to please tell me anything you needed, but you didn't contact me at all! It's a tiny expense that I of course would have been more than happy to provide! Usage is very heavy in rental apartments, so a lot of stuff gets broken and goes missing. Particularly during mountain biking season, when you were staying. They seem to be very clumsy cooks, however talented they are on their bikes! We simply can't inventorize everything in the hours between changeovers. Non-stick pans are regularly replaced as, like you say, even the best chefs amongst us can sometimes burn things beyond repair. And drop the odd wineglass while we're at it.
Size: The apartment is 40 square metres, as advertised. Larger apartments, and chalets, are course available at a premium but will typically be further afield and require car hire. Town centre apartments are rarely new builds, so 'traditional' dimensions are to be expected. You were here for 3 weeks, so it may have started to seem "very tiny", but there are far smaller apartments to be had in ski resorts.
The bathroom is in fine shape, having been totally refitted 18 months ago. The shower curtain is also replaced every six months. Any smell would almost certainly have been from damp towels, for which I am reluctant to take responsibility! There is a heated towel rail for drying these on.
The church bells: These start at 7.30 each day, and are fairly ubiquitous in France. Though in most other towns they will ring through the night, as well. I am literally at a loss to think of a solution to this. Having lived in the apartment for a couple of years I always found them charming enough. Never loud enough to be noticeable, though perhaps you had all the windows open due to the extraordinary heatwave we've had this year.
The Chimney: it can suffer downdrafts in very hot weather. It's being swept next week, and lined, so this will be resolved very soon. My apologies if it was particularly bad.
I guess in summary, I'm sad you didn't contact me to resolve these issues during your stay. I had already offered you a decent discount, organised you a hugely cheaper transfer, and repeatedly asked you to let me know of anything at all that you needed during your stay, so it should have been apparent I would have been happy to help in any way I could. I guess this review is here to stay now, so I would implore people reading it to take into account the reviews either side from guests who have found the apartment so much more to their liking.