I am sorry that this renter did not contact me or our property management person before they decided to leave. No doubt something could have been done to try and satisfy their concerns. I am out of the country but have my colleague there in place to answer any and all questions as well as meet and greet the tenants upon arrival. She shows them around and makes herself available for any expressed needs or concerns. She assured me that the noise from the above Condo is no different than normal for the last 30 years that the Plantation area has successfully been offering rentals in this area. Perhaps the above tenant is not familiar with living in a downstairs unit with people living above. I have personally checked out the unit above and they have carpeting and a brand new master bath this year. The whole plumbing system has been redone with the outgoing plumbing completely replaced both upstairs and down within the last 4 months. Certainly if there had been a legitimate complaint given for us to check out and found that it could not be rectified, then compensation may have been possible. Rather they chose to just leave the property at the same time they informed us of their concerns. Please be assured that people have been enjoying this area now for many years and this complex, in particular, is beautiful and very desirable.