HIGHLIGHTS DIESER UNTERKUNFT
KaminDies ist eine der wenigen Unterkünfte in dieser Gegend mit diesem Merkmal.
This sea-facing apartment is located on the top floor of the building and features two spacious double rooms with private balconies with views of False Bay. Fully equipped, free Wi-Fi! 3 bathrooms, totally 191 sqm
Der Check-in ist jederzeit nach 14:00
Check-out bis 11:00
Genauigkeit der Angaben
A beautiful apartment but a very unpleasant experience. Never again! No hot water or private use of the top floor of the apartment. When the issue relating to no hot water was raised we were firstly told that we had used all the hot water even after we had indicated that we h…
Antwort von Stefano:
Hi Samantha I am sorry you didn’t enjoy your stay with us, as we did all we could to make sure that everything was in place for you. If I may, I will take your feedback comments one by one: 1. Having told us twice that you would arrive at 2pm (which is our published check-in time), you arrived at 12, while I was fitting a new safe in your room, and the housekeeper was cleaning the apartment. Understandably, there was no reason to have anyone in reception until 2pm. 2. The hot water – Had you told me that someone had had a bath when I asked, I would not have assumed there was a fault with the system. This was confirmed by Blake who told me that I had walked in ‘while the girls were having a bath’. There was in fact nothing wrong with the solar system. I did not tell anyone to ‘continue running the hot water until it heated up’, rather to wait 30 minutes to an hour, as is usual when the tank has been depleted, for it to reheat. 3. The three occasions I arrived in the apartment unannounced were justifiable as normal practice. The first was to check that you had settled in, and to familiarise you with the amenities. The second was not unannounced, as I told Blake that I would come up to check the hot water. The third was an act of courtesy, as we had an unexpected power cut, and I brought a gas stove in case you needed to make coffee. 4 (Website hidden by Airbnb) am not given to arguing or slanging matches, thus I did not stay around to take part in any such issues, and rather walked away to give you your privacy. Having responded, I take your points seriously, and will make sure there is no cause for complaint in future. Many thanks
Antwortzeit: innerhalb einer Stunde
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