We always welcome guests with kindness and ready to help them to make their stay pleasant and without inconveniences. First of all, upon arrival, you said that the place was much nicer than in the photos.
With respect to your comments, the suite has ecological electric water heater so it has hot water 24/7 but with limited time to shower, because the system is blocked if too much water is consumed; and you learned how to use it the next day of your stay, so you had hot water.
On the other hand, all your requirements were attended promptly, for example, the hair dryer (which was obtained exclusively for you because the suite does not have that service) and additional towels that were delivered immediately and you were very grateful. So you always had personal and courteous attention.
Finally, I had to go to the suite 3 times to receive you because of the continuous changes in the check-in time, which was an inconvenient for me, but I did it with kindness, courtesy and no extra charge for your late check in, because you arrived at 21 hours.