I have a general policy to attend my guests the best as I can. I m a little surprised about the comments Elena had said, because she never said anything in that way during the stay. At any case, I ask her the apologizes, if she was not confortable in my place.
I would like to address some remarks:
Regarding the situation of water: I have a water tank inside the apartment, just for providing water 24 hours per day. It is a water tank that enforces the water provision which is supposed to be provided by the municipality. In Venezuela currently we have problems -in general- with the provision of public services (electricity, water, internet, etc). For that reason I bought by my own different means to enforce the provision of these services in favor of my guests.
About the temperature of water in shower, it is remarkable to say that Maracaibo is one of the warmest cities in the planet (with around 40 centigrades per day for 365 days a year). People here is not used to have any kind of equipment to become warmer the water on shower. It sounds a little bit excentric here. At any case, the guests had the opportunity to turn the air condition off whenever they wanted, if they prefer to have a warmer temperature in the apartment. At any case, I will try to find a equipment to become warmer the water to garatee the confort of guests.
About the lighting in the room, I don’t understand the claim. There were the main light on the ceiling just under the fan, and four lamps inside the room (1 on the refrigerator, 1 on the main table, 1 under the tv, and 1 floor lamp.
Unfortunately, I had to travel out of the city some days during the stay of my guests, to attend a very important issue. But, my cousin was 24 hours available to attend the guests. She speaks English and is used to be a very kind person. She told me that it was not true that any piece of clothing was lost.
About the money rate for exchanging dollars, in Venezuela it is blocked the currency exchange by regular ways, as in any country it is possible. I m not used to cash money to my guests, so I I asked for help and what I found was a media rate between the official Simadi and the black market rate. In addition, companies charge you a percentage of the operation for cashing money. So, I wanted to help my guests. Unfortunately, they didn’t understand the situation related the “currency exchange in Venezuela”.
About my personal offer... Indeed, if you compare the price I request, you may notice that some offers in the worst areas of the city are even more expensive than my offer. My apartment is located in one of the best commercial and residential areas in Maracaibo, with the best shopping centers close in the area. If you compare the prices of the hotels here, they are much more expensive than mine. So, I try to keep the best offer I can, considering the confort and advice to my guests the best way I can