Hi Gianna and thanks for your lovely review.
in answer to the sofa situation , i would clarify that the sofa is comfy and not broken. it works fine as a sofa, and when it is to be used as a bed we provide an extra , new mattress for free use.
The Annex is only available for 2 maximum of two people and is rented as a suitable place for a single person or a couple sharing a double bed. We do allow long stay guests to have friends stay for absolutely no charge. Therefore anyone sleeping on the sofa is going free , and so I think the sofa is adequately provided for such occasional and completely free use.
Regarding the locking door. when you book the annex , you are agreeing to stay as you mentioned , in a family home , and although the rooms are completely private , they share a corridor with the family. This is common with airbnb and often you will find that the rooms offered to rent on here are even just a room in the common house, so the annex offers a great deal more privacy than most household accommodations.
the bus at night is every 20 minutes , apart from a short period between 12 and 12.45am when there is a gap while the day service ends and the night service has not yet began. I explained this when you arrived. maybe you forgot .
Im so glad you enjoyed your stay. its unfortunate that your device was having connectivity issues with the wifi, The wifi is also free to use at all times and unfortunately wifi speed in the uk is not always as fast as it may be in other countries. we have an expensive and comprehensive wifi package, its the best available.
kind regards , Alison.