Healing HavenDr Recovery House is committed to providing you with a safe and comfortable environment. We strive to make your stay a wonderful experience with a dedicated staff for your needs 24 hours a day. Your stay here will be relaxing in your home away from home in comfort.
Treat our staff with respect and consideration. We are here to assist and help you. Please do not destroy and damage our home as we want to keep it beautiful for you as well as others to enjoy. We do accommodate others so showing respect is a must. No conflict or fighting or taking possession of others. Your booking is confirmed when we have received your deposit and confirmed your booking by email. Deposits are non-refundable. It causes us significant financial problems, when guests fail to turn up or shorten their visit at the last minute. We may have turned down a number of requests from prospective guests, as in busy periods we can let our rooms several times over. We are only a small family business, and need to be prudent. In the unlikely event that due to unforeseen circumstances, we cannot deliver your requested rooms, we will offer you alternative rooms where possible. We reserve the right to terminate your booking immediately, without being liable for any refund or compensation, if you should behave unacceptably, or cause nuisance or disturbance to other guests. Healing HavenDr is a non-smoking Home and we ask you to fully respect this policy. If it is found that a guest has been smoking in the building, we reserve the right to make a charge of an additional night to allow for loss of income, should the room be unfit for letting as a non-smoking room. This will also cover our extra cleaning costs. We will hold you responsible for any damage or loss caused to our property by your acts or omissions, default, accident or neglect. By booking with us you agree to indemnify us and to pay us on demand an amount reasonably required to make good or to rectify such damage or loss caused by you.