Providing a safe and comfortable vacation home and experience is our mail goal, however we are unable to control what occurs outside the home. Furthermore without providing a case or report number, I am unable to provide a full refund for an incident that supposedly occurred as all law enforcement officers are required to provide documentation of any incident whether it be loud noise or even a general concern. The loud banging you are referring to took place on a window that is approximately a minimum 8 feet off the ground as the house sits on a 24inch slab, which is nearly impossible to have been reached. Also claiming someone tried to pry open an exterior window because there was a BBQ spatula outdoors is outrageous. As a generous host I was willing to refund you one night for the inconvenience however understand if you wanted to leave. It is nearly impossible to satisfy all guests, however I will continue to provide stellar service for all future travelers.