We were never unresponsive. I have the emails to prove it. And I see no missed calls, emails or texts to the contrary. I told them about extra fee and the keys for the apartment when they asked PRIOR to their stay and only having 6 people, they shouldn't have needed the apartment nor did they rent it for the extra fee. It is stated clearly in the description. After the experience we had with this group, I'm guessing they had more than the 6 people and were just not honest about it to try and save money.
The kitchen IS updated. New counters and floors in past few years, new washer and stove. BUT, as stated in the description, this is a historic home, with a sensitive septic system and electrical that has never been a problem before , but obviously can't handle big fryers. Our handyman came over very quickly and replaced the fuse that they blew by trying to use the fryers inside.
They plumbing issue was also handled right away and no, plumbers do not make calls at midnight or later. They came the next morning. We were very apologetic of the plumbing issue and when our handyman spoke to the guests about it they were not at all upset about the situation. They plumber did not say we needed all new pipes. We did know that there was an issue the previous week, because HE did not completely fix the problem. Which is why he did not charge us for the call to fix the problem that next day. It was his mistake.
We did not 'spirl' angry messages. You can see my only response to the filthy kitchen in my review. The $125 covers my cleaning crews 'normal' clean. Not 7 hours of additional time to clean the house and yard and get the vomit smells out .
Again, the only ire that was raised or expressed was in my one review and it was not the result of a plumbing bill. There was no plumbing bill because we were not charged due to the plumber not fixing it properly the previous week when he came out . You can scroll past our house if you are the kind of person that doesn't respect other people's property and just want to use this as a party house . Otherwise please read the other 5 star reviews and decide for yourself.