It’s too bad Michelle wasn’t more honest and communicative while staying with with me. My co-host and I asked several times if she was comfortable or needed anything. If she had mentioned being too hot, we would have installed the AC unit. I normally wait to put it in the room until the summer. For the comments about my pets, the listing clearly states the cats are part of the household. Sometimes my co-host is there too with his dog, which I always tell guests about before they decide to book or not. Concerning cockroaches, once in a while they appear - that is part of life in NYC. Overall, it seems her expectations were unrealistic, and the temperature issue could’ve easily been fixed if she had simply said something. Perhaps the communication issue had to do with her English not being so good.