I am truly shocked to read this review and left me speechless. I am not sure why to be blamed for the delayed flight, the keys were with Paul 3 weeks in advance of his travel date to provide access to my apartment at his arrival regardless of the time. This has been no issue in the past and never received a negative feedback for mailing the keys prior to arrival but only thanks for the convenience. Paul had no problem with this when we made arrangements so not sure of the negative comment.
I always provide hand wash, shower gel, toothpaste and even shampoo and conditioner and those are well displayed in the bathroom for my guests to use and these are still there untouched! I always clean my apartment before my departure especially the bathroom, I always disinfect with bleach as I did it this time too so I am highly surprised about the comment! Saying this I did find my apartment especially the bathroom left behind quite dirty!
He did not mention stairs would be an issue due to his or his wife`s condition although I did ask him many many times if he had any questions before his arrival!
I even provided an extra memory foam mattress for him and his wife to make sure they are comfortable.
I also did provide an extra iPhone charger as Paul asked for it and a travel adaptor for them to be able to use US plugs. I do have a loose socket in the bathroom with a note saying be careful and despite this the socket was destroyed and was hanging off the wall.
I am not sure why to be blamed for the summer heat too :( Again, this was not brought up that heat might be an issue for Paul.
I am also shocked to receive a negative comment regarding the bottled water stored for myself, I believe hosts do not provide food or supplies for the guests and it has never been a problem, however all cooking needs, coffee, tea etc are available and free to use by guests and never been an issue.