Hola Mirma,we are so glad that you like he place and had a good time, we are so sorry that somebody told you that l was twice in bucerias , becouse l Rocio, went only once, I lapologize that I did not introduce my self , nad next time l will contact you and my guests, if is possible, as we live 5 hours far l go only once, and march was a very busy time, l apologize again
Actually you give me a good idea becouse l thought was enough to explain on your cairbnb chat and also at the lisiting, that we live 5 hours far and karla that works for us and is exelent, she is in charge of our guest, and you can find me here anytime, but from now l will send a message to my guest , in case that l do not see them, I think this is going to help us to get more close to our guest right?
check in time is at 3 pm and check out is at 1 pm, when we took your two resrvation we could not give to you on the same unit becouse was already booked, and in order to have the apartment clean we need at least two hours, l am sorry that you had to wait. we had guest, checking out, is not possible to have it ready before 3 pm
about the cleanning , you had cleanning twice a week, not once week, and thank you for letting us know about the courtains, we are going to change them or clean them inmeditly , this is something that can to be!!
I think that the photos taken in the advertisement define what the apartment really is, in fact the ones that some photographers that l contract sometimes, who "improve" the photo I do not like, because we like that our guest can see how the apartment really is , we love to improve, and we work on that,