Judd's review appears bitter and seems to pick at every single detail. However, he did not mention a single concern or asked for anything during his stay. The guest house delivered everything as described and listed on Airbnb, including verbal description and pictures.
- Our sleeping arrangements are listed and shown on all pictures as a fold-out futon (sofa-bed). However, we provided a foam mattress top to make it more comfortable. We DO NOT advertise a bed anywhere in our description, there was no reason to expect one.
- We do not have nor advertise that we have a closet. This is Studio guest house, as described, and is listed as zero bedrooms (only bedrooms have to legally have closets). The studio includes living and dining, kitchenette, sleeping area, work area and bathroom all in one space. However, there are many items for the guests to use for their close or to place the suitcases on. Those include a low profile dresser/stand under the tv with drawers and shelves, spare chairs, a desk, 2 nightstands with drawers, a large coffee table, and a sitting puff.
- We have adequate lighting in the guest house. There is a ceiling fan-light fixture in the living area, a separate light in the kitchen, and a large lamp on the nightstand, all as pictured. There are two windows and if you keep the blinds open, you also get sunlight during the day.
- The bathroom is of an adequate size for a small guest house and has adequate lighting with exhaust, a full-size standing shower, and a toilet. No one has ever commented on the design of the bathroom, as well it is shown on our photos in real size, without any photoshop tricks or artificial picture stretching. If guests want a large master-like bathroom, getting a hotel or renting a large house might be a better option.
- While Airbnb requires one towel per guest, our housekeeping always provides at least two bath towels and an additional clean set of sheets, all stored in the dresser under the TV. In addition, when my guests need anything extra, I always strive to provide it, even if not listed or not advertised. However, Judd never reached out to me during his stay or mentioned that something was missing.
- Finally, I did not text Judd to ONLY remind about the trash. Instead, I sent a courtesy text message reminding our main check-out points, as listed in our check-out instructions. Those included turning off all lights and the AC, locking the door, placing the key into the lockbox, and taking own trash out. The trash bins are by the out right outside of the guest house, by the garage, on the way out of the listing. Following these instructions has nothing to do with the cleaning fee as we use professional cleaners before and after each guest and they make a full cleaning of the entire guest house, not just emptying the trash or making bed type of housekeeping.
I am not sure why Judd was upset with my reminder to follow our standard check-out procedure. As a good host, I always remind my guests to follow the rules and instructions in order to make sure our listing remains clean and free of pests. The housekeeping does not always arrive at the same moment when the guests check out, they have busy schedules. Even a few hours of trash left in the kitchen when it is over 100F outside may cause unpleasant smells and attract ants or worse pests. This would be not fair to the next incoming guests.
As a host, I do not believe it is unclassy to send courtesy reminders to my guests ensuring our listings stays clean and free of smells and pests. In addition, courtesy reminders ensure the guests don't forget to return the keys, parking permits, turning off AC or setting the heater on low during winter in our mountain listings - which all helps to avoid issues for the new incoming guests. However, everyone is entitled to their own opinion.