Hello Sasha - Thank you for taking the time to share your experience with us! We are so glad to hear you enjoyed your recent stay at Tannenbaum 303, and its location. You are completely correct; knowing where to check-in is important which is why we put that information on the unit description that also includes after-hours check-in info. Shuttle information is also in the description which does talk about how it only seasonally operates - we're sorry it wasn't running when you visited. Also, our front desk number is provided to our guests to answer additional questions and will automatically give out our emergency phone number for after hours issues. I want to thank you again for bringing up the importance of knowing how to access your AirBnb, and I hope future guests will read your review and be better informed. Lastly, I think you would have been surprised how convenient our shuttle can be when its running, and between your experiences with us and other times to come visit (say, during the Fall perhaps when our mountains look like their on fire with all the Aspen leaves change) we hope you'll have the chance to test it out.
Thank you - Ski Country Resorts