Antwort von David:
Megan, I wish you wouldn't have waited to notify us of the issue with our new Nest Thermostat until the Saturday before your checkout on Sunday. The Nest Thermostat didn't detect anyone sleeping on that floor and turned down the heat thinking the unit was vacant. We resolved the "away" setting and removed the "lock" setting that limited turning down the temp below 50 and above 72 and it will not be an issue for future guests. No other guests have reported an issue with using the keyless entry in the past 5 years, but we will have it checked. There is parking for 3 cars; one in the garage, one behind the garage and one to the left of the garage in front of our townhome. If someone else was parked in front of our townhome, I wish you would have notified use so we could have contacted our neighbor to have it moved. The chair in the great room was replaced in July of this year and the couch and love seat is only 2 years old, so I don't think your comment on furnishings is fair. According to my Verizon phone logs, I missed your call on my cell phone at 7:45 AM and spoke with you at 8:30 AM, so your comment on taking several hours to return your call is also inaccurate. We have been renting this townhome since 2006 and take pride in keeping our unit updated and clean. We are unable to address issues unless we are notified. Sorry you didn't feel like you could share the thermostat issue when you responded to my welcome text message on the prior Saturday morning and waited until the following Saturday morning to notify us.