I am sorry to hear that you weren't happy with the apartment, which was a big surprise for me (the other 124 recensions we have are very positive, as I am sure you have seen), especially since you did not tell us anything during your stay. You did not complain about anything, nor to me nor to my friend Valentina during check-in. With the previous guests we have had, we are used to an enthusiastic and kind tone in the messages and honestly, it is the first time we have a guest with this imperative and not nice way of writing.
Anyway, I will reply point by point:
1) Accuracy – I don’t know what services you refer to, but there are no services mentioned in the ad that we do not offer and I have never heard that the apartment is noisy before. I also do not think that the apartment is being described in an untrue way on our page.
2) Cleaning - the apartment is always accurately cleaned before the arrival of a new guest. If you found it not clean, you should have told Valentina on check-in or me during the week. Regarding the gas odour I never heard a complaint like this before, but again, if you would have made me aware we would have checked it. As you might have noticed, it is an old house with the original pavement.
3) Check-in – Valentina met you on time and she did not tell me about any problems during the check-in, she even offered to carry your bag!
4) I don't think I had any problems in the communication, neither before nor during the stay, I always replied quickly and I actually assisted you more than we normally use to - when you had the issue with the taxi costs I made several phone calls to different taxi companies because you needed the exact price (actually one of the companies did not even want to have anything to do with you because you let them wait and then sent the taxi away), when you were interested in a wine tasting I suggested some things to you but I didn’t receive any feed-back.
I am very sorry that you did not enjoy your stay, but honestly I do not feel responsible for it, for the reasons I just explained.