HIGHLIGHTS DIESER UNTERKUNFT
WhirlpoolDies ist eine der wenigen Unterkünfte in dieser Gegend mit diesem Merkmal.
Welcome to Moybank House, our secluded rural tranquil. Refurbished and extended 18th century Friary with all mod cons. Great all year round getaway. Swim in the river on hot summer days. Tuck up beside a real turf fire for cosy retreat in the winter
Der Check-in ist jederzeit nach 10:00
Check-out bis 12:00
Genauigkeit der Angaben
HORRENDOUS CONDITION INTERNALLY
Antwort von Lynda:
Hosting Clive and his party in Moybank House last week was the most challenging and frankly the only negative experience we have had as hosts in two years of a hugely enjoyable time as Air BnB hosts. In fact we have always had glowing reviews from our Air BnB guests Granted there were a series of unfortunate events in the first part of the week. The house was freshly cleaned and laundered as usual by our cleaner on Friday who called to say the washing machine had broken down. A new machine was promptly ordered and was to be delivered within days. My husband had a family bereavement and did not arrange to have the hot tub ready as part of our usual preparations. Neither of these issues were insurmountable. Clive and his party did not make contact with us until they had started their journey on Saturday and in the confusion I forgot to advise them of both of these updates. We checked with the party as usual over the weekend and they had got the hot tub up and running and I explained that the new machine was coming on Mon or Tues. On Monday morning there was a significant and unrelated issue with the plumbing, which clearly need sorting immediately. A local plumber was dispatched and the issue was resolved by that evening. By Tuesday afternoon, the new washing machine had arrived and everything had settled. The party texted me to say that everything was going well and that they would be recommending the house to all their friends. As a goodwill gesture I offered the party a significant discount to compensate them for all the initial hassles during their stay. We heard no more from the party for the rest of the week, and assumed all was well. To my surprise a lengthy and damning email arrived the following week from another member of the party, stating that the house was uninhabitable, filthy and a health hazard. I strongly deny all of these accusations, and question the validity and motive of this allegation. We dealt with any issues as they were raised promptly and professionally. At no stage had the party advised that the house was uninhabitable; on the contrary I had received a text saying that they were having a lovely time and would be recommending the place. I will not be hosting Clive and his party back in Moybank House again. I am not sure that the Air BnB experience is for them. We are very well aware of the pitfalls of living in a 300 year old house on the edge of a river which includes damp spots . This is a well loved house that bears the hallmarks of robust family living including a few marks on our carpets, all of which we believe is part of the Air BnB experience. If Clive and his party want a 5 star hotel experience then they should choose 5 star hotels for their family holidays
Kommuniziere immer über AirbnbUm deine Zahlung zu schützen, solltest du niemals außerhalb der Airbnb-Website oder -App kommunizieren oder Geld überweisen.