HIGHLIGHTS DIESER UNTERKUNFT
Karl ist ein Superhost.Superhosts sind erfahrene, sehr gut bewertete Gastgeber, die alles geben, um ihren Gästen großartige Aufenthalte zu ermöglichen.
Blitzsauber5 Gäste, die vor Kurzem hier waren, haben diese Unterkunft als blitzsauber bezeichnet.
Tolle Check-in-Erfahrung100 % der letzten Gäste haben den Check-in-Vorgang dieser Unterkunft mit 5 Sternen bewertet.
Mistral Tropical Beach House is fun, creative, kid friendly and located at the end of a quiet cul de sac. It offers privacy and space. Four Mile beach, restaurant/bar, gourmet deli and take-away fish and chip shop are all within a short walk.
Der Check-in ist jederzeit nach 15:00
Check-out bis 10:00
Genauigkeit der Angaben
Karls home was perfect for our needs but came nowhere near to reaching our expectations, issues have been outlined for the host. However, despite the challenges we saw a lot of the Port Douglas area and (mostly) enjoyed getting together as a family.
Antwort von Karl:
Dear Therese, thank you for your review. We were disappointed to hear for the first time since we have been operating that the house did not meet the expectations of a guest. We would like to point out, however, that both maintenance issues were responded to within an hour of you raising them. With respect to one you were given a perfectly viable and comfortable alternative when our contractor confirmed he was working away. With respect to the other, the pool is always cleaned the day guests arrive. When suggested the pool was not filtering properly the morning after your arrival, our pool contractor came promptly and confirmed a pump had been switched off for some reason. He rectified it immediately. The pool is professionally managed to high standards. It is tested every week and has the appropriate balance of chemicals. There is little we can do regarding leaves when the conditions are windy and that is why we ask guests to scoop out leaves in this instance because it is not viable to have a contractor visit every day to do this. We are unable to request neighbours to trim back trees as you suggested as it is shire land. They are very "green" oriented and will only consider trimming if a tree is considered dangerous. We do not advertise that the pool is heated so that you found the temperature too cold is a personal thing. It is extremely unfortunate a child developed an ear infection whilst away on a family holiday but the fact you mentioned he had a fever the night of arrival might indicate he was already dealing with the infection and that it had nothing to do with the pool which is, as explained tested on a very regular basis by a professional pool contractor. I am glad to hear that you (mostly) enjoyed getting together as a family in Port Douglas. With kind regards, Tamara & Karl
Karl ist ein SuperhostSuperhosts sind erfahrene, erstklassig bewertete Gastgeber, die sich sehr engagieren, um ihren Gästen großartige Aufenthalte zu bieten.
Antwortzeit: innerhalb einer Stunde
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