I am so sorry to hear that Tim did not enjoy his stay at Oakbank Guest House.
Unfortunately, two bookings came through one from Airbnb and one from (Website hidden by Airbnb) the (Website hidden by Airbnb) one came in first, after which Tim’s e-mail came through advising that he was unable to arrive within our normal check -in times. As August is an extremely busy period in The Lake District and as they were travelling, I advised my son to locate a similar property to ours and book him in there as finding availability is difficult at the best of times in peak periods. The room booked at Beaumont House was a Standard Double Room whereas we booked a Superior Double Room with lake views at Oakbank at a higher rate than Tim was paying here at Beaumont House, we also paid the taxi to transfer Tim to Oakbank.
We can only apologise if Oakbank did not meet with your expectations as we know it has an extremely good reputation.