Our Deluxe Double Room comes with two full-size beds, private bathroom with hot water, flat screen satellite television, mini-fridge, complimentary in-room coffee, and an air conditioning unit.
Kostenloser Parkplatz auf dem Grundstück
Gemeinsam genutzte Räume
Nicht für Haustiere geeignet
Check-in von 15:00 bis 22:00
Check-out bis 11:00
Genauigkeit der Angaben
It was a good location. Had some difficulties with getting the room we wanted. The pool was good, but people couldn't solve the problem of needing the kitchen room, as requested.
Antwort von Luis & Fresy:
Dear Doris, We are happy to hear that you liked our hotel and pool, but regarding the room it wasn't a mistake: yes, you did a reservation of 3 days in a Suite room with kitchen but then we received a cancellation for that room and a new reservation for 5 days in a Deluxe room with a/c and no kitchen. When you asked for a change of rooms, the last night of your stay, our front desk staff was more than available to help you and we tried to resolve the misunderstanding when you came with your reservation confirmation that, as we saw togheter, it stated that the room you booked was an a/c room. Nevertheless, because our hotel tries always to make our guests feel confortable, we offered you a free upgrade to a Suite room, free upgrade that you refused saying that you'll stay in the a/c room. We couldn't do more to help you at that point, since your reservation was alright. Regarding the extra fee you talk about, it wasn't a fee that our hotel applied and, as our staff tried to explain to you while trying to help you, we didn't receive that money. Like we told you in person here at the hotel, you need to discuss that fee directly with airbnb. Hope you can solve your fee issue with the appropriate help, kind regards, Lizard King team
The Lizard King Hotel & Suites is located in Puerto Viejo de Talamanca, Limon, Costa Rica. We are known for our great location, refreshing swimming pool, cleanliness and our team.
Sprachen: English, Español
Antwortzeit: innerhalb einer Stunde