Antwort von Societe Miami:
I'd like to point out a few things regarding Giuliana's review:
I left something behind (medication). It was an honest mistake. I emailed her and called her in advance to coordinate a time to pick-up the meds, but she was completely inflexible and mean spirited in her responses. She made me feel bad about something that could have honestly happened to any host.
I'm confused by Giuliana's claim that there were only two towels. I've never just left two towels for a guest. There were more than two dirty bath towels (including hand towels) on the floor when I arrived. At no point did Giuliana requested additional towels, a service that we provide upon request, at no cost and same-day.
Coffee & Amenities
I always ask guest if they have any special requests prior to checking in. Had I'd known that she liked Nespresso, I would have loved to surprised her with an assortment of Nespresso pods when she arrived. I do have a regular espresso machine and a tin full of Italian and Cuban coffee. The kitchen is fully stocked and I even left snacks and wine. The kitchen has pots and pans, cups, glasses, plates, cutlery, blenders... I'm not sure what amenities were missing but I'm always open to get whatever guests need to feel at home while staying in my condo.
It is important to point out that Giuliana requested the apartment the day of check-in. She had a last minute cancellation and did not have a place to stay. I could tell from her initial messages that she was stressed. She was short and a bit cold in her communications. I got a weird feeling about the interaction but I told myself, "heck, who wouldn't be pissed after traveling for a full day and then have your reservation cancelled". I brushed it off and got to work to get the apartment ready for her as quickly as we could. Within 4 hours of her initial message, the apartment was spotless, thanks to Yanet, my awesome housekeeper. Yanet checked her in that afternoon and immediately called me to let me know that Giuliana and her guest were very rude to her. They talked down to her and made her feel uncomfortable. I again attributed this to the stress of her situation and tried my best to make the best of the situation.
I realized throughout the week that the rudeness was not a result of her situation that day. This was just how she was.