Sawaidika! Welcome to Koh Samui!
Our mission is to welcome and support you during your stay, offering you the chance to enjoy unique local experiences in a diverse variety of properties located on Samui, Thailand.
Arbeitsplatz für Laptops
Check-in von 14:00 bis 21:00
Check-out bis 11:00
Genauigkeit der Angaben
I booked this place for 1 month with a large group. Expect a 15 minute drive to the beach. We had a multitude of pest problems (ants, cockroaches, spiders, fleas), and the place was generally run down. The host tried to blame our group for the pest problems. No power outlets in t…
Antwort von Loicq:
Well Riley, we wrote our review with impartiality and objectivity, exactly the same way we have been handling your stay (case). This why we indicate your good behavior regarding the place and mentioned that you would not be able to reach any compromise. We never blamed you for the pest issue, but simply informed you that in Tropical Countries (as Thailand), mishandling garbages and/or leaving food behind could result in Ants appearance. We took responsibilities for it, and organized Pest Control intervention straight upon request. We offered you many solutions, and adequate refund, and you even thanked us for help and offered/blackmailed a good review regarding our services. You simply changed your mind when we refused to operate that refund in CASH as you requested, and asked to go through Airbnb only...... Objectivity and Impartiality. Two important words to keep in mind when dealing about properties and/or collaboration. All the best.
I booked the villa for my daughter and friends for their graduation trip since they couldn't afford a full payment in one go. Everything was fine, host seemed quite helpful. They had a good time. Understand electricity is not inclusive, but the cost was a bit out of expectation. …
Antwort von Loicq:
Dear Caneo, I understand that you might have some questions regarding the electricity bill and/or our proceedings, but the fact that you simply left a public comment raising these questions without, apparently, not really looking for real answers about them is simply dishonest and inappropriate. Indeed you could just have contacting me asking me about pictures and documents presented to your daughter and friends. As mentioned, indeed, there were 8 people, in a 5 Bed Rooms Villa (more than 300sqm), using 5 differents Air Conditioners (1 in every Bed Room). 8 people, or should we more say, 8 kids, who have been consuming electricity/power without paying much attention, or less responsibly than any adult would have. Indeed, Air Con were left on, as well as Lights (outdoor lights during day time) most of the time. This consumes a lot and comparing this situation happening in Thailand to an every day life situation in Hong Kong is quiet irrelevant, especially to be mentioned publicly. I would suggest you to look for more informations about Thailand infrastructures and electricity production and distribution to then realise that a country is simply different from an other. Using rates comparison as an argument would require more aspects of investigation. Our guests were Check in by Pierre, ou property manager, who showed them around, and provided all assistance needed (taxi numbers, app, contacts, ... Please note that they have been contacting Pierre everytime they needed a taxi, and Pierre organised it every time upon request. We have records and receipts of that). Also, Pierre explained about electricity consumption, and charging process, by the reading of the meter upon Check In and upon Check Out. We simply charge our guests by the reading of the meter according to the difference between first and last day. The meter is right next to the House and can be checked at all time. I would be happy to send you the pictures of this meter. As you will notice, we have been professionally hosting Guests with Airbnb for years now, and as experienced hosts, we know that transparency is a most. If you'd checked our reviews, you will notice that none of our 248 positive comments have ever been questioning our way to handle the electricity consumption. I hope that your daughter and friends had a good time on Samui, and I am really sorry if the cost of it was sometimes unexpected. But be sure that we have been acting as honest professionals at all time. Best Regards, Loicq
We really had a great time there on ko samui. Our house was amazing and we really enjoy it. The place was quite but near enough to the Hotspots.
Sawaidika! Welcome to Koh Samui! Our mission is to welcome and support you during your stay, offering you the chance to enjoy unique local experiences in a diverse variety of properties located on Samui, Thailand. Koh Samui Holiday Rentals s has been established in 2011 to …
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