Warm greetings to you,
It is with regret that that your stay experience did not meet entirely your expectations and saddened that you felt our villa was not luxury, but like you said everybody has a different view on luxury. When you make an initial enquiry on Air BnB you are given a radius area so you know approximately how far away the beach is, if desired ,once booked, you are then given the full address and then you are able to (Hidden by Airbnb) map exact distances. There are a couple of different ways to get to the beach , through gangs is absolutely no more than 10 minutes, and via the street, is about (Phone number hidden by Airbnb) minutes and that depends on your pace and also if you stop along the way for shopping etc.
We appreciate your compliments and i will share with our team who always give that 5 star service to all our guests. With regard to a small from the kitchen, i have spoken with our manager and she , herself has checked the kitchen throughly and honestly can not find a problem but again Thank you for your feedback.
Have a nice day Soren,
Andre, Carole, Hesti and the Bali Haven Stays Team