Thanks again for staying in our cabin. We were in constant communication. At no time did you mention you had any issues with the cabin. We are sorry to hear about your concerns. All cabins in Big Bear have cleaning fees. That fee goes directly to the cleaning crew. When you arrive we presented you with a very clean cabin. Nice clean sheets. Clean bathrooms and kitchen. We provide starter kits to get your vacation going. A roll of Paper Towels, plenty of toilet paper, sponge, dishwashing soap, a few trash bags, Also bath towels , starter soaps and shampoo. Our shampoo bottles are brand new 1oz travel size. We have a kurig and regular coffee machine. However we dont offer the actual coffee unless its already at cabin. Sorry about the trash bags. You can always double line them if they are too heavy.
Big bear doesn't offer home trash collection so all guests in most cabins in Big Bear take the trash to the local trash site. Which is centrally located on Big Bear Blvd in the center of town. As you can see by our other reviews are beds for most people are very comfortable. We enjoy our beds very much. Thanks for mentioning that the house is great. We've shared some wonderful memories here.