Wow, that is surprising review: Sandra didn’t complain during her stay, I immediately fixed the problem restoring hot water (why you didn’t inform me that the water was too hot?), I called to check how it was (Website hidden by Airbnb) complain! I was so relaxed that I even left a good review about you...instead of warning other hosts about nasty surprises. Clearly it is very difficult to manage or fix problems if guests don’t say. I’m not a real estate agent and I take everything personally. Your review is over the line and you should realise the importance of reviews....hopefully the rest of my guests are happy, which tells a lot about your emotional review. While you were there there has been an accident (by definition unforeseenable and as such you cannot blame the host) and clearly your reaction is over the top. I managed to recover the hot water and that’s why I put the plumber on hold to not disturb you. And now it turns out that was too hot...! The late check out fee is described in the listing, you cannot complain now. All the other bad things you said are clearly a reaction or a sort of revenge for an unlucky accident that may happen to everyone. So I leave it with the next guests to judge. A clear sign of how unrealistic is your comment, is the review left by the guest who stayed Immediately after your stay...luckily someone fair, who I remain happy to welcome to my flat.