Thank you for your feedback!
Great to know that you liked the apartment, as its location, this way you had a good stay!
There is always someone from our team to welcome the guest at the apartment, this is our normal procedure, but in the day that you arrived, we had such a busy day, and some delays, that's why once you would have to come to our office anyway, we gave you the keys directly for your comfort.
About the wifi, we will take this into consideration, our apartments are equipped with a board with all wifi informations, we will check what happened and surely provide a new one.
Thank you for choosing our apartment and for recommending us!
You are always welcome!